Contact and Call Center Solutions
The life of people is impossible without communication. Success of enterprises, organizations and agencies directly depends on communication with the outside world. Among them can be found the titans of communication☺, for whom communication with the outside world is reflection of purpose or essence of their business!
Tools designed for high-quality service of large flows of incoming and outgoing communications/messages are modern contact centers. The best contact centers allow serving all types of modern communications: telephone, fax, short text (SMS), e-mail, chat, Web, photo, video. The contact centers of the leading manufacturers are instrumental platforms and help to create effective solutions for each individual corporate customer - tailored according to their specific business processes.
For instance, among the impressive capabilities of leading contact centers is the ability to find the right man using all his contacts. A user only needs to specify ‘we are looking for Ivan Ivanovich Ivanov’. Here is how has evolved the good old automatic redial ☺!
For reference, the name ‘Call centers’ have been historically called first software and hardware platforms aimed to serve the flows of telephone calls only. If you want a deeper understanding of the subject ‘contact centers’ – we advise to use the Internet search engine with the key phrase " contact centre" or "call centre". And a whole ocean of information opens in front of you...
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UCOSIC offers to our corporate customers complete solutions for modern contact centers. The warranty applies to delivered solutions (software and hardware and services). We specialize in the design, support, and development of contact centers of increased efficiency, reliability and complexity that have complicated network structure. For instance, exactly such contact centers are required by emergency services.
Design, installation and maintenance of modern contact centers for emergency services that operate for many years have a number of peculiarities. They stem from the availability of infrastructure of such services: equipment and cable network. Apparently, unrealistic to assume, that a completely new communication network will be built specifically for the contact centre. Much more likely alternative root will be chosen – the coexistence of new contact center subsystem and current infrastructure. And just at the juncture of the new software and hardware platform of newly built contact center and a functioning communication and computer networks some practical problems may appear. For instance, they may appear in the deteriorating quality of communication (voice transfer) while operators (agents) of the contact centre use USB-headsets compared with the standard telephones. It may become impossible or significantly complicated to provide communications services of the ‘old’ network in the new environment of the contact centre. We ask you, the reader, to believe that to find a solution to such problems is far from being easy.
UCOSIC possesses experience in finding solutions to the challenges of integration of software and hardware platforms of modern contact centers and existing communication infrastructures, which we apply to the benefits of our customers☺.
A common feature of contact centers installation for our corporate customers is the project nature of this activity. We ask the authorized representatives of enterprises, organizations and institutions always to take into account this feature. Underestimation of this factor, as usual, creates considerable problems, above all, to the customer.
Major types of applicable Contact Centers software & hardware platforms
Contact Centers software & hardware platforms by Avaya
Avaya is the world leader in the production of platforms for modern contact centers. They have a great competence and impeccable reputation. The line of platforms includes solutions both for contact centers with thousands of agents and for small and medium-sized contact centers. Relevant information can be found at the Web sites of the producer www.avaya.ru, www.avaya.com.
Contact Center software & hardware platform by Tadiran Telecom
Tadiran Telecom offers a platform Coral Composit, designed to create small and medium-sized contact centers. Additional information can be found on the Web site of the producer www.tadirantele.com.
UCOSIC invites you to the world of perfect contact management!
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